Scientist at a Contract Research Organization

Received April 3rd, 2018

Decent pricing on the products and very good turnover with your Indian channel partner krishgen biosystems making the process of procurement simple and easy. [We purchase from you because of your] price, support, performance, longevity, quality and the reproducible nature of results for the batch to batch and lot to lot. Everything is good about xenotech in my experience of 10 years; used only xenotech products for their quality especially the microsomes, hepatocytes, subcellular fractions etc. Excellent guidance and support.

Biotech Senior Scientist

Received March 26th, 2018

Great job. Thank you very much. The study did take a lot longer, but it is not Xenotech/Sekisui's fault. A lot of factors were contributing to this, such as need approval from sponsor's internal discussion, need support data (e.g. solubility etc). Xenotech/Sekisui teams are very good in providing options and completed each step in a timely manner. Thank you all.

Contract Research Organization Scientist

Received February 6th, 2018

Getting the blood samples was very difficult. Your team was successfully able to find donors and meet our study needs. Much appreciated! Despite the major time difference, the SD provided us updates in a timely fashion. The report was well-written.

Head of Transporter Sciences Group for a Global Pharma

Received January 24th, 2018

Great scientific partners over the years! They are more than a CRO.

Pharma Senior Researcher

Received January 16th, 2018

メールでのやり取りにおいて、日本語でも対応できるような配慮がなされたため、スムーズに試験を行うことができた。 (The study went smoothly thanks to the multilingual support provided over email.)

Global Pharma Customer

Received December 4th, 2017

I am happy with Sekisui Xenotech products. I liked the responsiveness and how informed the sales rep was. Most importantly I got good products quickly which allowed me to stick to my timelines.

Senior Bioanalytic Expert for a Biotech Customer

Received November 27th, 2017

Our [new drug] got an FDA approval. Your company was involved in some of the regulated in-Vitro work. I have not received any questions from the authorities regarding your studies. Thank you for delivering this kind of quality. Looking forward to work with you in future projects.

Institute Senior Scientist

Received November 11th, 2017

We were searching for companies that marketed a particular cell line of interest to us. The cell line was only available at Sekisui XenoTech. Product arrived on time and viability of cells was very good. Customer service was excellent.

Institute Scientist

Received November 2nd, 2017

We have been very pleased with the PPB study conducted in Japan. Masafumi has done an excellent job and is very quick to respond to our questions despite the time difference. The studies at the US site went smoothly as well...I need to get more information from [the CEO] regarding the future ADME work he envisions for this compound and will reach out to you once I have that information. It has been a pleasure working with your team.

Biotech Executive Director

Received October 10th, 2017

XenoTech did a good job of starting the study quickly and producing the report in good time for our IND submission.

CRO Scientist/Study Director

Received October 3rd, 2017

Ordering was easy and cells arrived quicker than expected. Customer service was helpful in splitting the order for credit card usage limits. Information provided with the cell line was more than expected and very detailed. Also had the paper describing cell line work performed.

Pharmaceutical Senior Research Scientist

Received August 2nd, 2017

Professional, timely, friendly, collaborative communication/partnering to generate a high quality report to support our NDA filing. As expected from the staff at XenoTech. Jennifer Horkman did a fantastic job leading the effort.

Pharma Senior Vice President of R&D

Received May 10th, 2017

Great reports that are ready for submission to the Agency!

Pharma DMPK/Bioanalytical Senior Manager with Associate Director

Received April 16th, 2017

Thanks again to you and the team for your tremendous efforts in getting this study completed. It has been a pleasure and we look forward to working with you again in the near future.

I am joining in warmly thanking you again for your hard work in this important study. Indeed this analyte posed its very own set of challenges, but your openness to discussion and changes, as well as your deeply scientific approach made the entire process productive and really worth it. We are looking forward to more collaboration!

Pharmaceutical Development Research Scientist

Received April 13th, 2017

I have long favored the subcellular fractions that Xenotech offers over the competition.

Pharma Principal Scientist

Received April 13th, 2017

It was a blast working with Jennifer Horkman. Having more experienced scientific staff like Lois Haupt and Joanna Barbara available 'on-call' when needed works well for me. We had a tight timeline that shifted (like they always do). In these situations my view is that the sponsor shares responsibility for those timelines and I found it easy to work with XT Study Directors on meeting the timelines effectively. It's difficult to have a sponsor's context on the design of the project because sponsors (purposefully) do not provide all of the information about the program. Given the information we made available to XT, XT provided a good study design. I had a hard time finding any comments on the reports. They were tight and the data were clear.

Associate Director for a Rare Diseases Pharma

Received January 5th, 2017

Very pleased with the technical assistance during protocol design, provided by the Xenotech team. Next steps and follow up were provided as a separate analysis, not as part of the report itself, but the report provided the necessary basis for the analysis.

Biotech Executive Director

Received December 8th, 2016

I appreciate the calculations that XenoTech did for us based on the FDA DDI Guidance. I also appreciate the 2 teleconferences that we had with the study director and Lois Haupt that helped us to understand the data.

From a Customer of our EU Partner, tebu-bio

Received November 21st, 2016

Our experiments went fantastically well – we see some potential in the material as a tool to generate metabolites of interest in higher yields than the typical systems. See attached a snapshot of one experiment where we incubated a X compound in development with Hepatocytes, Microsomes and the Lysosomes you provided us with. With Lysosomes we were able to generate a metabolite (M6) with significantly higher yields and this is great because it may be a useful tool to allow full characterization of metabolites.

VP of Drug Metabolism, Pharmacokinetics, Toxicology and Pathology

Received October 11th, 2016

Excellent and responsive group to work with. Communication was effective with timely responses and updates. Kelsey is outstanding in working with clients. As also were the scientists at XenoTech.

Director of Pre-Clinical Development

Received August 17th, 2016

I was very impressed with the transporter team, and working with Caleb was a pleasure. [He] was very professional, extremely helpful in addressing all of my transporter inquires and made my experience with XenoTech very positive. I would highly recommend your team in the future.

Senior Pharmacokineticist for an International Pharma Customer

Received August 10th, 2016

I was very pleased with the direct open communication with the Study Director. Good discussion on the data and during review of the report.

Contract Research Organization (CRO) Customer

Received August 9th, 2016

The turn around time from sample receipt to the generation of the report met the high level of quality that has become a wonderful standard.

Principal Scientist

Received June 15th, 2016

The compound under investigation was very difficult to work with. The team did a great job optimizing the extraction and quantification conditions needed for generation of high quality data. It was great working with Joanna Barbara. She is committed to high data quality and integrity.

Biotech Senior Director of Medicinal Chemistry

Received April 18th, 2016

The interaction with the PI on the study design and his flexibility enabled a successful study. The Study Director provided regular updates and followed up on aspects of the study design and results, and worked well together with the data review and interpretation.

Sponsor Study Monitor

Received February 5th, 2016

Thank you to all involved for an excellent job on a very difficult program. XenoTech is at the top of our list for CROs to work with!

Associate Director & Head of in vitro DMPK for a Global Pharma Company

Received December 22nd, 2015

At the end of an eventful and laborious year, we want to thank you for your excellent and vital support of our project work, that we frequently had to request under high time pressure. Thanks to the high quality of your work, it was always a pleasure working with you, and we are eagerly looking forward to our collaboration in the next year.

Large Pharmaceutical Customer

Received December 22nd, 2015

It's been great working with you all and I have to say that no other company has made as much effort building relationships as you guys have!! I can honestly say, if I ever have a question/ query/ issue etc I just ping you without a second thought. I can't say that for any other company :-).

ADME Consultant

Received October 20th, 2015

There is a lot of quality, skilled work that has gone into this data set. Compared to organizations that have done this type of work for me in the past, your team's conduct of this experiment is exemplary.

Pharma Consultant

Received October 13th, 2015

I wanted to personally thank you and all the staff at XenoTech for your great contribution to the project this summer. The client was able to get their submission off on time, which would have been impossible without your timely collaboration in performing the transporter studies. Thanks again to all who contributed to this project, and I hope we can work together soon on another project.

Associate Director, Life Science Company

Received April 28th, 2015

We received the cell lines in great condition.  I can’t tell you how wonderful and smooth it was to receive materials from XenoTech!  We are so happy that you are distributing the JCRB lines in the US.

Senior Scientist

Received December 23rd, 2013

I just wanted to say 'Thank You' to everyone at XenoTech for their efforts over the past year. I know that we can be a high maintenence client, but we really appreciate all that you do for us. It is with all of your help that we are in a position to impact patient's lives for the better.

Director of Business Operations, BioTech

Received December 5th, 2013

Whoa, I love the cryo pellets. That really takes the 'art' out of thawing. You guys should do that with all of your cryo, I'm not kidding.

Cellular Products Customer

Received Nov. 20th, 2013

The people that I've interacted with at XenoTech have always been professional, friendly and great, especially Teresa Martin with whom I usually place my order through. She responds to my emails and questions right away, lets me know when there are special offers going on, and is always very accommodating. I always receive my orders soon after I put in the PO. Thanks for the great service!!

Lab Manager

Received November 14th, 2013

All of the products that we’ve purchased from XenoTech have yielded excellent reproducibility in our testing. The quality of your products, as well as, the customer service has been outstanding. We will definitely be using XenoTech as our sole supplier of these components.

Senior Scientist, DMPK

Received on August 21st, 2013

I greatly appreciate all of the effort you guys have put in over the course of these experiments- it really shows in the quality of the final reports and makes putting INDs together much easier on our end. Keep up the great work!