Privacy Policy

We know you care about how your personal information is used and shared. Be assured that Sekisui XenoTech will use your information responsibly. This notice describes our privacy policy. By visiting xenotech.com, you are accepting the practices described in this Privacy Notice.


What personal information does XenoTech gather about customers?

The information we gather from customers helps us to personalize and improve your browsing experience at xenotech.com. Here are the types of information we gather.

Information you provide voluntarily: We receive and store any information you voluntarily enter on our website or provide in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of some of the website’s features. We use this information for responding to your requests, customizing your future browsing and communicating with you.

You provide most information when you search, buy, participate in a questionnaire or communicate with customer service. For example, you provide information when you search for a product; place an order through xenotech.com; provide information in your account or your profile; communicate with us by phone, e-mail or otherwise; or provide employer information when opening a corporate account. As a result of those actions, you might supply us with such information as your name, address and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number.

Automatic information: We receive and store certain types of information whenever you visit our website. For example, like many websites, we use "cookies" to record certain types of information when your web browser accesses xenotech.com.

Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, such as browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; purchase history; the full Uniform Resource Locator (URL) clickstream to, through and from our website, including date and time; cookie number; products for which you viewed or searched. We may also use browser cookies.

E-mail communications: To help us make e-mail messages more useful and reliable, we may receive electronic confirmation when you open e-mail from xenotech.com if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.

Information from other sources: We might receive information about you from other sources and add it to our account information. Click here to see examples of the information we receive.

Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily; account information, purchase or redemption information and credit history information from credit bureaus, which we use to help prevent and detect fraud.

What about cookies?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser. These cookies enable our computer systems to recognize your browser and to provide personalized features, such as storage of items in your Shopping Cart, between visits.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. However, cookies allow you to take full advantage of some of our website's features and we recommend that you leave them turned on.

Does xenotech.com share the information it receives?

Information about our customers is an important part of our business and we are not in the business of selling it to others. We share customer information only as described below.

Third-party service providers: We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, providing marketing assistance and processing credit card payments. These companies have access to personal information needed to perform their functions, but may not use it for other purposes.

Protection of XenoTech and others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of XenoTech, LLC, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. However, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

With your consent: Other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.

How secure is my personal information?

We work to protect the security of your personal information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer.


What choices do I have?

As discussed above, you can always choose not to provide personal information, even though it might be needed to make a purchase or to take advantage of some xenotech.com features. You can add or update certain information on pages such as those listed in the "Which Information Can I Access?" section above. When you update information, we usually keep a copy of the prior version for our records. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on settings or visiting the manufacturer's website. However, cookies allow you to take full advantage of some of our website's features and we recommend that you leave them turned on.

Conditions of use, notices and revisions

If you choose to visit xenotech.com, your visit and any dispute over privacy is subject to this Notice and our Terms & Conditions, including limitations on damages, arbitration of disputes and application of the law of the state of Kansas. If you have any concern about privacy at xenotech.com, please contact us.

As our business grows and changes, we may update our Privacy Notice and the Terms & Conditions. We may send you periodic reminders of our notices and conditions, unless you have instructed us otherwise, but you should review our website frequently to check recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make. Accordingly, we will never materially change our policies and practices to make them less protective of personal information without prior consent.

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